Westchester Manor at Providence Place in High Point was once a five star nursing home, but just dropped all the way down to two stars or "below average" per Medicare.gov. As always, you should first take a look at what has happened to their staffing levels:
Nursing Home Staffing
WESTCHESTER MANOR AT PROVIDENCE PLACE
NORTH CAROLINA AVERAGE
Total Number of Residents
Total number of licensed nurse staff hours per resident per day
1 hour and 10 minutes
1 hour and 37 minutes
1 hour and 37 minutes
RN Hours per Resident per Day
LPN/LVN Hours per Resident per Day
CNA Hours per Resident per Day
2 hours and 12 minutes
2 hours and 26 minutes
2 hours and 28 minutes
Physical Therapy Staff Hours per Resident per Day
Every single staffing indicator is below the state average and below the national average. Westchester Manor only got one star for staffing levels, which is "much below average" and this is the lowest score a nursing home can get. One staffing level is particularly bad, and that is full RNs. Westchester Manor has half of the numbers of full RNs per patient as the national average. Remember that this is just compared to the average. Do you think that the "average" nursing home in the nation has enough staff? Well, cut that number in half and you get Westchester Manor.
So, we know that Westchester has half of the average RNs, what about comparing it to nursing homes in our Piedmont area? How does it rank? Only three nursing homes in the Greensboro, High Point and Reidsville area have one star for staffing: Westwood, Westchester Manor, and Greenhaven. At 1 hour and 10 minutes, Westchester Manor has the lowest number of full RNs of all thirty nursing homes in the area. So, Westchester is dead last. In the last health inspection by the state, Westchester Manor got 7 deficiencies while the average number of deficiencies in North Carolina is only 3.3. One of the deficiencies had a level of harm of "immediate jeopardy to resident health or safety". The state investigators have determined that the "threat of jeopardy" has been removed, but that is because the resident died and is no longer in the nursing home.
Nursing staff are critical to assessing residents. Without proper staffing levels, residents can suffer. Medication error rates often increase, the incidence of pressures sores increases and treatments are more sporadic, etc. Also, the CNAs are supervised by nurses. So, if there are too few nurses, the CNAs will sometimes cut corners in their care. Residents not get fed on time, changed properly or injuries reported. If you want to see a list of the Piedmont area nursing homes including Greensboro, High Point and Reidsville, take a look at my Nursing Home Review.